COVID 19 & BREXIT DELIVERY UPDATE
Please note that due to the pandemic, all deliveries are subject to unforeseen delays depending on your local/national restrictions which are in in place at the time of placing your order. This is now also the case from the 1st of January 2021 with postal delays to mainland Europe being effected by the UK withdrawing from the EU.
UK STANDARD DELIVERY
3-5 Working Days
< 2KG Sent using Royal Mail 2nd Class Tracked/Signed for service
> 2 KG Sent using Collect+ or Hermes Tracked/Signed for service
UK EXPRESS DELIVERY
1-2 Working Days
< 2KG Sent using Royal Mail 1st Class Tracked/Signed for service
> 2 KG Sent using Collect+ Express Tracked/Signed for service
The postal company used will depend on your location. ALL orders will still be sent using a Tracked & Signed service.
Europe 4-10 Working Days
USA & Canada 3-11 Working Days
Asia 5-15 Working Days
Northern & Southern America 10-18 Working Days
ROW 5-30 Working Days
Returns & Exchange Policy
We will accept returns providing you notify us within 14 days of receiving the order. All refunds will be processed once the goods are returned and received in the same condition to which they were sent out. These should be in original packaging and be unused in order to action the refund. Return postage is paid for by the customer unless the item is returned because the goods are faulty and must be sent using a tracked service. Please note that we do not offer exchanges.
BESPOKE, PERSONALISED OR SALE PRODUCTS
If you have purchased bespoke, personalised or sale items, these are unfortunately non-returnable unless faulty.
If the goods you have received are faulty, please email firstname.lastname@example.org with more information (ideally including images).
ALL JESMONITE ITEMS
Wipe clean only; please do NOT use any harsh chemicals or abrasives as this may scratch or defect the product.
INNER PET BOWLS
Made from Stainless Steel, the Inner Pet Bowls are Dishwasher safe and can be cleaned using your normal washing up liquids.Please still avoid any materials that may scratch the surface ie. Scourers.
WHAT ARE YOUR PRODUCTS MADE FROM?
All the products available in the online store are made from Jesmonite. This is an eco friendly resin and made using a sustainable studio practice. You can find out more about Jesmonite here.
HOW DO I ORDER BESPOKE PRODUCTS?
Please email us at email@example.com.
ARE YOU INTERESTED IN COLLABORATING?
YES. We love working with fellow makers/creatives so drop us an email and we will get back to you!
WHERE IS MY ORDER?
If you haven't received your order by the stated time, drop us an email and we will find out asap. Alternatively, you can track all orders using the code sent to you in your dispatch email.
WHAT IF THE PRODUCT I WANT IS OUT OF STOCK?
If you see an item you want and it is out of stock, please drop us an email and we will be able to advice when the item is due to be restocked.
WHAT IF I WANT TWO PRODUCTS EXACTLY THE SAME?
What makes our products so unique is that they are LITERALLY unique. We will be able to create two or more pieces that are very similar to each other but no two pieces will ever be exactly the same. If you require a collection of pieces that match, please do drop us an email and we can accommodate this to our best ability.
DO YOU DELIVER TO OUTSIDE THE UK?
YES! We now ship worldwide. When you input your delivery address, the checkout page will automatically work the cost and shipping time for delivery, so no need to worry beforehand. Alternatively you can find all shipping information at the top of this page.
We would love to hear from any store that may be interested in stocking any of our products. Just drop us an email with your details and product/s you are interested in and we will get back to you asap. Alternatively, you can visit our contact page here and fill out a contact form.
WHO WE ARE AND HOW TO CONTACT US
Sending an email to firstname.lastname@example.org
HOW WE COLLECT YOUR PERSONAL INFORMATION
Generally, we collect your information when you decide to interact with us. This could include purchasing online, private messaging or email interaction. We also look at how customers use our website using Google Analytics, so that we can offer the best possible experience.
THE TYPES OF INFORMATION WE COLLECT
We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest exciting news.
When purchasing an item online, the only information that is collected by the website;
Your contact details
Your delivery address
When you subscribe to the newsletter, the only information that is collected by this website;
Your email address
When you visit the website (Google Analytics);
Your country location
Duration of visit
ENSURING YOUR PERSON INFORMATION IS ONLY USED WHERE LAWFUL
In order for our use of your personal information to comply with applicable data protection law, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Examples of these lawful reasons include our use of your personal information being necessary for the purchase of goods or services, or for compliance with a legal obligation.
WHY WE COLLECT YOUR PERSONAL INFORMATION AND HOW WE USE IT
We like to get to know our customers – after all, this is how we find new ways to provide you with an extraordinary experience and products. We use information about you in a number of ways, including providing services that you have requested, offering you a personalised experience and informing you about special events or exciting news. We might also use the information we have to contact you about any information we might need to process your orders, returns or queries.
THE PRIVACY AND ELECTRONIC COMMUNICATIONS REGULATIONS (PECR)
Where we have collected your contact details in the process of a sale (or negotiations of a sale) online, of a product or service, Bennita Adair George will not automatically send you email marketing’s. We will only send you an email to ask if you would like to subscribe.
SHARING YOUR INFORMATION
We will never share any information collected by us, under ANY circumstances.
HOW CAN I UNSUBSCRIBE FROM MARKETING COMMUNICATIONS?
We would be sad to say goodbye, but if at any point you do not wish to hear from us please simply email email@example.com state you wish to unsubscribe.
Third Party Links and Services
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR
We keep your personal information as long as it is required or until you request otherwise.
Confidentiality and security of your personal information
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We do not sell your personal information for ANY purpose.
HOW TO ACCESS YOUR INFORMATION AND YOUR OTHER RIGHTS
You have the following rights in relation to the personal information we hold about you:
Your right to restrict information
Your right to object
Your right to withdraw consent
If you wish to do any of these, please email firstname.lastname@example.org. Please remember that in order to process orders, some information is required to action this sale.